The WEBster

Disease Management

What is It?

Disease management or DSM (disease state management) is a new buzzword in health care. You might also hear it referred to as: disease state modeling, outcomes management, population-based care management or care mapping. It isn't really new, but the amount of attention paid to it is.

In general, it is identifying populations (patients) with acute and chronic diseases and introducing interventions throughout the lifecycle of the disease which will both improve the quality of life, along with lowering costs associated with the disease process. For example, people with certain disease conditions or a common diagnosis have a higher probability of needing recurring and costly admissions to the Emergency Department or a hospital.

In addition, the outcomes of the interventions are scrutinized via measurement and research to ensure the approach is making a positive impact -- on both quality of life and in lowering cost.

Many involved in health care are looking at or developing DSM programs -- pharmaceutical companies, insurance companies, physicians, nurses and healthcare systems. Why? Because in an environment of managed care, the whole aim of healthcare is to keep people out of the hospital and emergency departments. For those patients already hospitalized or in long-term care facilities, special programs are developed to decrease the severity of the disease and enhance activities of daily living.

There is a fury to get aboard the DSM wagon. The bottom line is that in areas heavily penetrated by managed care -- health care systems, physicians and insurance companies make money by keeping people healthy and outpatients (versus inpatient hospitalizations), or by decreasing the length of their stay if they need to be admitted.

If done correctly, DSM can be of benefit to both the patient and healthcare provider. Patients and families must be given information to understand their illness along with self-care strategies that optimize all resources. DSM also usually includes encouraging compliance with a prescribed medical and/or nursing regimen. The challenge is ensuring the patient and family agree with and accept the path to optimal wellness - either while an inpatient or at home.

This can be contrasted with 'disease prevention' or 'health management' that focuses heavily on the prevention of the disease process before it occurs.

Why does this information exist on a site devoted to Telephone Nursing?

Where Telephone Triage Nurses use symptom-based algorithms or protocols, DSM programs may use critical treatment pathways or algorithms related to diagnostic conditions. Both use medically approved guidelines and are supportive of medical regimens. Both focus strongly on education provided by a nurse as a tool to give patients control of their health and self care options. Both may use the telephone to help a person and family work toward quality health. Rather than reinventing the wheel, pre-existing Telephone Nursing Call Centers can be refocused to disease management objectives after additional staffing (sometimes specialized nurses), education and tools are added. Both are examples where appropriate education and a caring attitude by nursing professionals can make a major impact on the health of all patients.

Disease Management Articles/News

Development of Disease Specific Outcomes Instruments
A text file prepared by Michael Steward MD and edited by Carl Slater MD. Helpful to anyone looking at approaches to outcome measurement.

Disease Management - A Better Alternative to the Managed Care Process
Article by Kent Giles MPPM related to onocology and disease management at the Association of Community Cancer Centers web site. Interesting viewpoint.

Disease Management - An End Stage Model
From JWG Kistemaker in October 1995, found at the CBOsite or Centraal Begeleidingsorgaan, the National Organization for Quality Assurance in Hospitals in the Netherlands. There are other interesting articles here on health outcomes and quality improvement.

Disease Management Evolution
Article by Matthew Weiner PharmD for the PharmaTech web site. Focus on drug therapy.

Disease Management - Infections in Long-Term Care
Information about a session on this topic by the American Society of Consultant Pharmacists at their 26th Annual Meeting in Nov 1995.

Computer World Article on DM
"Disease Management Comes to IS" is the title of this article by Linda Wilson in the 11/27/95 issue of Computer World.

"Disease Management" - Newest Buzzwords in Managed Care
Article in the Managed Care News section of Vital Signs from the Massachusetts Medical Society.

Disease Management Shows Great Promise
An item at Medical Source that focusing on "who's doing it" and "DSM's Greatest Hits".

Journal of Pharmeceutical Care
The role and economic impact of pharmeceutical care

Managed HealthCare Magazine
Online magazine has a section on DSM under "HOT TOPICS"

Medical Marketing and Media
Article entitled "Disease Management Good Therapy for an Ailing Industry?"

Outcomes Measurement and Management
By David Aquilla and Patty Ball at Velocity HealthCare Informatics Inc.. Other relevant articles are available at the same website.

Psychotherapy Finances - Niche Marketing
Article on "Finding a role for therapists in disease management".

US Disease Management on Way to Canada
News on the Canada Newswire

Disease Management on the Internet

CareMark
Information about the CareMark Corporation - see their Disease Management section.

Cedars-Sinai Medical Center
The health delivery research arm of Cedars-Sinai called HSR has a strong interest in patient outcomes research and clinical practice guidelines. Worth a tour through this web site.

CMSA Oncology Forum
Disease State Management Forum where you can communicate with the disease state management experts of Chemolab, as well as other case managers. Also includes a DSM library and resource area. Chat areas not very active, but has nice possibilities.

CIBA - Switzerland
Has a disease management program called Customer-Guard using telemedicine to improve the health status of clients with asthma and cardiac problems.

CR Bard
News release on Bard's disease state management strategy dated 4/17/97

Disease Management Forum
Sponsored by Greenstone Health Solutions, this is a web based discussion forum, and events calendar. Greenstone itself is a disease management company.

Eli Lilly and Company
Pharmeceutical company establishes a disease-management subsidiary. Their web site also includes info on their international disease prevention and management programs.

Express Scripts
Pharmacy benefit manager company developing disease management services.

Florida Hospital and Eli Lily Team
Disease-Management Information System at Disney's Town of Celebration

Health Protection Inc.
Diabetes focused disease management program. Includes info on the program plus one year medical outcomes. From the Diabetes ProHealth Home Page.

Innovation - Disease Management
Postings on innovative pharmacy based disease management from the Pharmacy Care Systems web site at Auburn University School of Pharmacy.

LifeWay
A disease management corporation based in Miami Florida. Uses Registered Nurses on their 24 hour line.

Memorial Sloane-Kettering DM
The focus is on cancer care and uniform standards of clinical practice.

National Jewish
This center for Immunology and respiratory medicine is actively developing program related to asthma, Chronic obstructive pulmonary disease (COPD) and tuberculosis (TB). The have a Managed Care Consult Line with an 800 number geared toward use by case managers and medical directors. Note their programs using nurses on the phone.

New England Medical Center DSM
Short brief on how NE Medical Center deloying home health and disease management applications (4/96)

NetForce Incorporated
A systems consulting and integration company focused on healthcare. Their Managed Care focus includes disease state management, but does not elaborate on how it is implemented.

NovaFactoRx
This Bio-Tech Pharmeceuticals Company has pharmeceutical disease management programs, with teams focused on hemophilia, growth disorders, cystic fibrosis, Gaucher's disease, endometriosis/precocious puberty, and multiple sclerosis.

NYLCare Health Plans has a state-of-the-art disease management program for plan members with Congestive Heart Failure (CHF). The web site states they are partnering with Stuart Disease Management Services, based in Wilmington, Delaware. They also have an asthma program that uses licensed respiratory therapists who visit NYLCare members in their homes.

Olsten HealthCare
Home Health Q&A section includes definition of disease state management and their program.

Optum's Disease Management Program
A part of a more comprehensive package of health services called Optum, from United HealthCare Corporation, NurseLine uses specially trained nurses.

PCS Health Systems
Info on disease prevention and management programs called "Performance Health" at the PCS Health Systems Home Page.

Prescriptive Analysis Inc.
Has an outcome monitoring program and disease outcome evaluations for gastrointestinal and Dyslipidemia.

Sage Disease Management Systems - SAGE
Offers strategic management and transaction services related to disease management.

Sterling HealthCare Outcomes (SHO)
Conducting market research via the web on disease management and outcomes. No data provided, only input requested.

US HealthCare Special Programs
This managed care company has a Childhood Asthma and Congestive Heart Failure Management program, in addition to some interesting health management programs.

Vision Care Disease Management
Announcement of a vision care disease management support service with CIBA Vision Ophthalmics, at Express Scripts.

Conferences

None listed at present

Books/Journals

Disease Management and Clinical Outcomes Journal
Publishes peer review articles on all aspects of disease management. No articles here, just information on the journal.

Disease Management and Health Outcomes
A journal from ADIS for practical knowledge on DM. This site allows you to request a sample copy. Pharmacologic focus.

Drug Outcomes Sourcebook [$]
Book on trends and developments in drug outcomes research.

Heart Disease Management [$]
A Pharmacologic Approach to Heart Disease Management by Joel Kupersmith MD and Prakash Deedwania MD, from a health science book store site.

Other Resources on Disease

Cancer and Heart Agenda
Part of Victoria Canada's Cancer and Heart Offensive, this site reviews current activity in the context of the health goals and targets for cancer and cardiovascular disease set nationally and current health status indicators for Victoria, and provides information about the role of various organisations and programs. Information on disease management of cancer and heart disease.

Cochrane Collaboration
An international network of individuals and institutions committed to preparing, maintaining, and disseminating systematic reviews of the effects of health care. This site is not to be missed.

Dementia - Management Guidelines
Information on the management of dementia from the Alzeheimer's Disease Society.

Health Outcomes Information
Information on the HSQ-12 and health assessment instruments with great links from Duke University Informatics site. Dont' miss their HealthCare Coding Systems page while you're there.

Health Services/Technology Assessment Text (HSTAT)
National Library of Medicine's web site to assist you in locating data collection information related to disease management and expert consensus statements.

Medical Matrix
A site that indexes clinical/medical resources on the Internet by disease type

Medical Outcomes Trust
A non-profit public service organization. The TRUST is dedicated to improving health and health care by distributing standardized, high quality instruments that measure health and the outcomes of medical care.

The webmaster of Webster's Telephone Triage Nursing website
can be reached by e-mail at webster@katsden.com

Last updated: August 1997

Copyright © Kathi Webster, 1996, 1997. All rights reserved.